Information
Warranties and support
Our warranties and the technical support available after your purchase.
Last updated: October 14, 2026
1. General warranties
General warranty
Groupe Apocom respects the legal warranties, in addition to the standard and additional warranties offered by the manufacturers.
Limitations
Warranties do not cover damages caused by abuse, misuse, sabotage or negligence. We retain the right to conduct an investigation to assess the validity of the claim and ensure that it is normal wear and tear. If the warranty granted by Groupe Apocom differs from that of the manufacturer, the manufacturer’s warranty shall prevail. The technician’s time is not guaranteed.
Warranty for technical services
The warranty on spare parts and repairs is three (3) months.
2. Quality Guarantee
At Groupe Apocom, we only work with reputable suppliers and guarantee the quality of our equipment and products. If a product does not meet your expectations in terms of quality, do not hesitate to contact us to discuss possible options (exchange, refund, repair). Within 10 days of receipt, a defective product can also be returned as described on the Returns and exchanges page.
The terms of each specific warranty depend on the manufacturer and will be provided at the time of purchase or upon request.
3. Support Levels
3.1. Technical Support
Groupe Apocom is committed to providing comprehensive technical support to its customers to ensure the optimal use of all equipment purchased. We offer:
- Call assistance for any technical problem or question regarding the operation of our products at 1 800 813-3338 or at 514 259-5901.
- Email support at info@groupeapocom.com for a quick and accurate response.
- Remote troubleshooting or troubleshooting at our premises for equipment under warranty, depending on the nature of the problem and the terms of the contract.
3.2. Installation and maintenance
We offer installation services to ensure that your equipment is correctly set up and working perfectly from the start.
In addition, our preventive maintenance services are designed to extend the life of your devices while minimizing the risk of breakdown.
3.3. Repairs and spare parts
In the event of a breakdown or malfunction, our qualified technical team is available to carry out the necessary repairs.
We also offer access to original spare parts to guarantee the quality and longevity of the repairs carried out.