Track your order
You can check the status of your order at any time, on the carrier website.
How to track your order
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Email confirmation
You receive an email with your order details and order number.
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Tracking number
When your order ships, an email gives you the tracking number and a link to the carrier website.
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Online tracking
Follow your parcel in real time on the carrier website.
Frequently asked questions
No tracking number? Check your junk mail folder, then write to us.
Tracking does not work? The carrier can take a few hours to update it. If the problem continues, contact the carrier.
A delivery problem, such as a delay or a wrong address? Write to us so we can solve it.
A question about your order?
Our team will help you.