Shipping policies

Last updated: October 14, 2026

1. Shipping terms

Orders placed with Groupe Apocom are processed and shipped as soon as possible, always subject to product availability.

Orders are processed within 24 to 48 hours from Monday to Thursday, excluding holidays.

All our shipments are carefully packaged to ensure the protection of the items during transport.

Delivery times begin from the moment the order is handed over to the carrier and depend on the delivery method chosen.

Circumstances beyond our control (bad weather, strikes, customs checks, etc.) may cause additional delays, for which we cannot be held responsible.

2. Delivery areas

We currently deliver throughout Canada and around the world.

We do not ship on weekends (Saturdays and Sundays) or holidays.

Some carriers do not deliver to PO boxes.

If you have specific delivery needs or an international request, we invite you to contact us directly to discuss available options.

For international deliveries, the customer bears the costs, and shipping is handled by a partner carrier.

We do not charge Canadian sales taxes on orders shipped outside Canada. Upon receipt of the package, the customer is responsible for paying any customs duties, customs processing fees and local taxes in effect in the destination country, if applicable. For more information on the customs policies of your country, please contact your local customs office.

Groupe Apocom is not responsible for taxes and customs duties charged by the destination country.

3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions of the packages, and the destination of the shipment.

Shipping costs and taxes (provincial and federal) are clearly shown at checkout, before payment.

4. Shipping and Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can track the status of your delivery.

Please note that order tracking may take up to 48 hours to activate after shipping.

5. Delivery Delays or Issues

If delays occur due to circumstances beyond our control (see section 1), we will keep you informed of any changes.

If there is a problem receiving your order, please contact our customer service immediately by phone at 1 800 813-3338 or at 514 259-5901 so that we can assist you.

6. Damage or Loss

Groupe Apocom is committed to carefully packaging each order to ensure damage-free delivery.

If your order arrives damaged or if items are missing, please be aware that our company does not assume any liability for damage or loss caused by any carrier, during the shipping of your equipment.

It is your responsibility to take out additional insurance with the carrier according to the value of your equipment.

7. Unclaimed Packages

We will contact you if your package is unclaimed and returned to us. Unclaimed or refused shipments are returned to our offices by the transport services. These shipments are subject to all return package fees, in addition to the costs incurred by Groupe Apocom.

8. Delivery error

If a product does not match your order following an error made by us, you must notify us immediately at info@groupeapocom.com and return the item to us as soon as possible so that the order can be corrected.

Return the item in its original packaging, accompanied by a copy of the invoice and the return authorization number provided by our services.

Groupe Apocom will then bear all transport costs (return and reshipment of the compliant product) resulting from its error.