Information
Terms and conditions
Groupe Apocom, at your service for your satisfaction!
Last updated: October 14, 2026
Shipping
Order processing, shipping methods and costs, international shipping and customs, damage or loss caused by the carrier, unclaimed parcels and delivery errors are described in our Shipping policies.
Sales tax
When concluding your transaction, orders shipped in Canada include all applicable federal and provincial sales taxes depending on your province.
For orders shipped outside Canada, taxes and customs duties are described in our Shipping policies.
Order modification and cancellation
Modification of an order
If you need to make changes to an order you just placed, please contact customer service by email at info@groupeapocom.com, indicating your order number and the changes you wish to make. Please note that orders can be processed as soon as they are received. It may therefore be impossible to modify your initial order.
Cancellation of an order
If you need to cancel an order, please contact customer service by email at info@groupeapocom.com specifying your order number. Please note that orders can be processed as soon as they are received. It may not be possible to cancel the order if the package has already been delivered to the carrier.
For special orders, the deposit is non-refundable if you cancel: see the Payments and refunds page.
Payment security
The security of your payments and the protection of your personal information are described in our Confidentiality declaration.
Recommendation for your equipment
It is recommended that your equipment be serviced and/or cleaned once a year by our certified technicians to ensure optimal operation.