Information
Returns and exchanges
How to return or exchange a product.
Last updated: October 14, 2026
Satisfaction
If you are not completely satisfied with your purchase, you have 30 days following the receipt of your order to make a return. This applies to our regular customers; purchases made by the general public are final (see Final sales).
Return
Before initiating the return process, please contact our customer service at info@groupeapocom.com
or by phone at 1 800 813-3338 or at 514 259-5901 to obtain a return authorization number or RAN. Carefully pack the item(s) in their original packaging, including a copy of the invoice and the assigned return number.
Returns sent without a return authorization number will not be accepted.
If you receive a defective or incorrect item, please contact us within 10 days of receipt. After this period, a defective product is covered by its warranty: see the Warranties and support page.
Except when the error is ours, return shipping costs are the responsibility of the customer.
If you receive an incorrect product due to our error, we will cover the return shipping costs along with the shipping costs for the replacement product. We will not apply any restocking fees.
Refunds
Refunds follow the Payments and refunds page.
Conditions
To be eligible for a return or exchange, products must be in their original condition, unused, and returned in their original packaging.
We cannot accept returns on products that have been used, damaged, or do not meet these criteria.
Restrictions
Certain items are not eligible for returns due to safety or hygiene reasons, including but not limited to consumables, sterile or customized or special equipment. These items will not be eligible for refunds or exchanges.
Oversize
Shipping costs and additional fees associated with oversized items will not be refunded.
Final sales
Final sale or discounted items are not eligible for returns, exchanges or refunds, except in the event of a manufacturing defect or damage noted upon delivery.
Any purchase made by the general public (outside our regular customers) is final, unless our company cannot make the delivery within the allotted time. In this case, we will cancel the transaction and refund you.