Payments and refunds

Last updated: October 14, 2026

Payment Terms

Each transaction is determined by these payment terms.
The customer is required to respect the payment terms of Groupe Apocom.
We reserve the right to delete or stop your professional account.

1. Accepted payment methods

We accept the following payment methods:

• Bank transfer
• Interac transfer
• Credit card
• Cheque
• Cash payment

For invoices under $5,000.00 CAD, you can use:

• Paypal
• Visa
• Mastercard

The security of your payments is described in our Confidentiality declaration.

2. Refunds

Return conditions, procedure and fees are described on the Returns and exchanges page.

Once the return is received and inspected, we will inform you of the validation or refusal of the refund.
If your request is accepted, the refund will automatically be applied to your original payment method with the option of credit to the account.
The processing time may vary depending on your bank.

3. Deposits on orders

Deposit Policy

In order to guarantee the reservation and preparation of special orders, a deposit of 50% of the total amount (including taxes) is required at the time of confirmation of the order. This amount allows us to mobilize the resources necessary for the production or preparation of your order within the agreed time.

Deposit Characteristics:

• The deposit is non-refundable in case of cancellation by the client, for whatever reason.
• It is a firm commitment from the client and a security for our company in terms of resource planning.
• The balance of the order must be paid in accordance with the terms and conditions before delivery or collection.

We invite you to validate all the details of your order before confirming your purchase and paying the deposit. For any question or clarification, our team remains available with pleasure.